FAQ- Frequently Asked Questions
What are the shipping times for your products?
-Creation time of your sacred jewelry by the initiated artisans:
Creation of jewelry by initiated artisans (Approximately 1 week and 4 days)
The time of production, the time that they make their positive requests and requests for protection to their benevolent and deserving ancestors and to the voodoo deities for the bearers
Collection of jewelry in the village (2 days)
Packaging in Cotonou (Polishing, finishing of jewelry) (1 to 2 days)
The jewelry finally arrives at your home by DHL express (3 to 4 days max)
Total time between your order and shipping to you: around 2 weeks and 4 days
Do you ship anywhere in the world?
- Yes, absolutely. We ship worldwide. By Express, anywhere in the world by DHL. Delivery is free
Where do we ship your product from?
- Our offices are located in Saint Pierre, Martinique. Our international warehouse is in West Africa in Benin in Calavi.
Do you provide product tracking information?
- Yes, wait 3 days after your order and ask us by email at 1 Retourenafrique@gmail.com
I received a damaged item. What can I do?
- We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: 1 Retourenafrique@gmail.com and we will send you a similar replacement item as quickly as possible.
Where are you located?
Our offices are located in Saint Pierre, Martinique. Our international warehouse is in West Africa in Benin in Calavi.
I still have not received my order. What is taking so long?
- We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help in tracking your package or would like to find out more about it, please contact us by email at the following address: 1 Retourenafrique@gmail.com
Do you have a refund policy?
- We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy refund policy link
-Creation time of your sacred jewelry by the initiated artisans:
Creation of jewelry by initiated artisans (Approximately 1 week and 4 days)
The time of production, the time that they make their positive requests and requests for protection to their benevolent and deserving ancestors and to the voodoo deities for the bearers
Collection of jewelry in the village (2 days)
Packaging in Cotonou (Polishing, finishing of jewelry) (1 to 2 days)
The jewelry finally arrives at your home by DHL express (3 to 4 days max)
Total time between your order and shipping to you: around 2 weeks and 4 days
Do you ship anywhere in the world?
- Yes, absolutely. We ship worldwide. By Express, anywhere in the world by DHL. Delivery is free
Where do we ship your product from?
- Our offices are located in Saint Pierre, Martinique. Our international warehouse is in West Africa in Benin in Calavi.
Do you provide product tracking information?
- Yes, wait 3 days after your order and ask us by email at 1 Retourenafrique@gmail.com
I received a damaged item. What can I do?
- We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: 1 Retourenafrique@gmail.com and we will send you a similar replacement item as quickly as possible.
Where are you located?
Our offices are located in Saint Pierre, Martinique. Our international warehouse is in West Africa in Benin in Calavi.
I still have not received my order. What is taking so long?
- We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help in tracking your package or would like to find out more about it, please contact us by email at the following address: 1 Retourenafrique@gmail.com
Do you have a refund policy?
- We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy refund policy link